FAQ - Frequently Asked Questions

Below is a comprehensive list of questions and answers regularly asked by our guests.

How to access the place?

The Auberge la Nouvelle Alpina is located in Champéry in the Valais region of Switzerland. The establishment is located on a small hill, about 5 minutes walk from the center of the village, accessible by foot or by car. Address of the Auberge la Nouvelle Alpina: Route de Chavalet 9, 1874 Champéry.

Does the facility have a parking lot?

Ten parking spaces are available in front of the establishment.

Does the Chalet have Wi-Fi access? Is it free?

Wifi access is available free of charge in the entire facility. The password is shared with guests on the day of their arrival.

Can we smoke in the facility?

Smoking is not permitted in the facility. Dedicated smoking areas are located outside the building.

Do you accept animals?

Animals are not allowed on the premises.

Do you have rooms that can accommodate more than 2 people?

Yes, in addition to the 20 rooms available with 2 beds, the space includes 3 rooms with 3 beds, 5 rooms with 4 beds, 1 room with 5 beds and 1 room with 6 beds.

Do you have a kitchen service at La Nouvelle Alpina? What equipment is available?

The Hostel has a large fully equipped kitchen and large dining room area. The kitchen service is optional and the manager of the establishment would be happy to discuss your needs with you.

Do you have a cleaning service at La Nouvelle Alpina?

There is an optional cleaning service at the end of your stay, the conditions and price of which are to be agreed upon with the manager of the establishment.

What methods of payment are accepted by the Inn and when do I have to pay?

The payment via bank transfer of a first account of 50% of the total amount must be made at the signature of the contract, then the remaining 50% 2 months before the beginning of the stay.

Management will welcome your group leaders upon arrival, and explain all of the facilities available to you and then will return upon your departure to inspect the premises.

The manager of the Nouvelle Alpina remains at your disposal in case you need them, during your stay.

Do you have any questions or require further information? Get in touch with us via the contact form. We'll get back to you as soon as possible.


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